Step 2: Make sure no other adblockers are enabled If you have another adblocker enabled such as AdBlock Plus, you must disable it for Intently to work. You can do this in the extension settings in your browser. If you don't have another adblocker enabled, go on to step 2. Have more questions? Submit a request Comments Andrea Dawson February 24, 2016 06:59 this is driving me crazy - I desperately want to use this app software thing but simply cannot get it to work. Firstly the space where the ads appear in Outlook Express is grey with a plug thing then I try to follow your instructions re: extentions and then I'm getting the old adds again. Wow, I have been trying to get this to work for approx 2.5 hours now! Katie Weiler February 24, 2016 19:41 Hey Andrea, I'll reply to this via email to help you out!